ITI's Customer Engineering and Implementation Services (CEIS) provide the process and professional services required to engineer, plan and implement a customer's Netsourcing solution. ITI's internal organization works closely with the customer to provide the best service for all Pre-Sales and Post-Sales activities.

Pre-Sales Support
All Netsourcing service offerings begin with ITI's highly skilled systems engineers. Right from the start, ITI assigns one of our systems engineers to work with you to determine your e-business requirements and design an appropriate solution. To ensure that the final configuration will not only meet your current needs but will be easy to manage and scale over time, the systems engineer leverages a broad range of ITI's engineering resources, including security, SAN, WAN and LAN networking, data management, systems administration, and product development. The most important part of the engagement process is the preparation of a Statement of Work (SOW). This SOW is a structured design document, which results in a comprehensive service description that becomes part of the contractual agreement between ITI and our customers and provides the foundation for the implementation process.

Post-Sales Support
Once ITI begins to implement your solution, a project manager is assigned to work through the Statement of Work and facilitate between the CEIS organization and you, overseeing a team of highly skilled individuals that are responsible for the implementation of the Netsourcing solution. This team provides the hands on design, implementation, and support of ITI's Netsourcing solution. The team is fully responsible for the implementation through handoff to the Service Management Center for on-going management, monitoring, and troubleshooting of your Netsourcing solution.

Key Benefits:

• Expert planning
• Thorough engineering
• Skilled professionals dedicated to your offering
• Structured, highly-effective design process